Payment and shipping

Payment and shipping.

The following conditions apply:

Delivery is available within Germany as well as to Andorra, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Switzerland, Slovenia, Slovakia, Spain, the Czech Republic, the United Kingdom, Hungary, and Cyprus. For freight shipments, a limited delivery area applies, which is listed separately below.

Shipping is not available to the following islands: Spanish islands..

Shipping costs. (including statutory value-added tax)

Package delivery within Germany.
DHL: 7,00 €, goods value from 200,00 € are shipped free of charge.
These conditions only apply to items shipped via standard DHL parcel service. They do not include qeedo Quick Hub (GLS), the water tanks listed below, and SQUIQ trunk boxes (shipped via freight), as well as roof tents and items that are exclusively available for pickup. For these items, separate rates apply even for orders exceeding 200 €.

Qeedo, Horntools, and Vickywood roof tents are available within Germany.
Freight shipping: 130,00 €; from 3.500, 00 €, goods value is free of charge.
Self-pickup in Bad Berka or Pettstadt: no shipping costs apply. Please note that this is not a delivery service.
Pick-up with joint assembly and instruction: 80,00 €.

Separate delivery and pick-up rates.

The following items are not included in the free DHL shipping offer starting with 200 €. All prices include statutory value-added tax. Deliveries are only possible to the countries listed.

Accessories and related pick-up items.

Pick-up only in Bad Berka or Pettstadt, no shipping costs. No delivery service available.

Germany: Self-pickup in Bad Berka – no delivery 0,00 € (self-pickup, no delivery); self-pickup in Pettstadt – no delivery 0,00 € (self-pickup, no delivery).

Affected items.

Neptune pendant – assembly.; Flatbed trailer – Neptun model.; Support wheel – Neptune trailer.Plane – Neptune trailer; Neptune Pratik N7-202 PTW car trailer – flexible, robust, and versatile. Highplane – Neptune pendant.; Spriegel – Neptune pendant.

Water tanks with freight shipping.

Freight shipping within Germany: 99 €. No free shipping for orders above 200 € or 3.500 €.

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom: Freight forwarding company 99,00 €.
Switzerland: Freight forwarding company 240,00 €.

Affected items.

Water tank 70 l, underfloor, made of aluminum, driver’s side – for wastewater, for MAN TGE and VW Crafter, from 2017 onwards.; Mercedes Sprinter water tank 80 l, made of aluminum – spare wheel compartment; Mercedes Sprinter water tank 98 l, made of stainless steel – spare wheel compartment; Mercedes Sprinter water tank 69 l, made of aluminum – passenger side; Mercedes Sprinter water tank 80 l, made of aluminum – driver side; Mercedes Sprinter water tank 130 l, made of stainless steel – spare wheel compartment.

SQUIQ trunk boxes

Freight shipping within Germany: 99 €. No free shipping for orders above 200 € or 3.500 €. Alternatively, you can pick up your order in Leipzig without any shipping costs – no delivery service available.

Germany: Freight forwarding shipment 99,00 €; pickup in Leipzig 0,00 € (self-pickup, no delivery).

Affected items.

SQUIQ Traveler regular – trunk organizer with camping box for SUVs and station wagons.; SQUIQ Traveler compact – trunk organizer with camping box for compact SUVs and station wagons.; SQUIQ Traveler max – trunk extension with camping box for vans, Caddys, and ID.Buzz models.

qeedo Quick Hub (all variants)

GLS shipping within Germany: 16 €. These shipping costs also apply from 200 € onwards, depending on the value of the goods.

Germany: GLS 16,00 €.
Austria, Belgium, Denmark, France, Luxembourg, Netherlands: GLS 25,00 €.
Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Poland, Slovenia: GLS 30,00 €.
Hungary, Italy, Malta, Portugal, Romania, Slovakia, Spain: GLS 35,00 €.
Norway: GLS 35,00 €.
Cyprus, Sweden, Switzerland: GLS 40,00 €.
Andorra, United Kingdom: GLS 55,00 €.

Affected items.

qeedo Quick Hub Hex Pavilion; qeedo Quick Hub grey

Standard DHL package shipping to international destinations (without special rates).
Zone 1 – 15,00 €: Austria, Belgium, Denmark, France, Luxembourg, Netherlands.
Zone 2 – 20,00 €: Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Poland, Slovenia, Czech Republic.
Zone 3 – 25,00 €: Italy, Malta, Portugal, Romania, Slovakia, Spain, Hungary.
Norway: 25,00 €.
Zone 4 – 30,00 €: Switzerland, Sweden, Cyprus.
Zone 5 – 45,00 €: Andorra, United Kingdom.

International shipping of roof tents.
For Austria, Belgium, the Czech Republic, Denmark, France, Italy, Luxembourg, the Netherlands, and Poland: Qeedo and Vickywood roof tents 399,00 €, Horntools roof tents 299,00 €. No standard freight shipping is available for other destination countries.

The available shipping and pickup options are displayed in the checkout before you complete your order. If your shopping cart contains a mix of items, shipping costs may be calculated from multiple shipping profiles.

Delivery times.

Unless otherwise specified in the respective offer, delivery of the goods within Germany will take place within 1 - 3 working days, and for deliveries to foreign countries, within 5 - 10 working days after the conclusion of the contract (in the case of agreed prepayment, after the date of your payment instruction).
Please note that no deliveries will be made on Sundays and public holidays.
If you have ordered items with different delivery times, the goods will be shipped in a single package, unless we have agreed otherwise with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.

If you choose to pick up the order yourself, we will inform you by email when the item is ready for collection and about the available pick-up times. In this case, no shipping costs will be charged.

Accepted payment methods.

- Cash payment upon collection.
- Payment in advance by bank transfer.
- Payment via SEPA direct debit.
- Payment by credit card.
- Payment via instant bank transfer (through Klarna)
- Payment by invoice (via Klarna).
- Payment via installment plan (through Klarna).
- Payment via direct debit (through Klarna).
- Payment by credit card (via Klarna)
- Payment via Amazon Pay.
- Ivy GmbH, payment processed via Stripe.

About PayPal:
- Payment via PayPal Express.

About Stripe:
- Shopify Payments

Further details regarding the payment.

When you pay by SEPA direct debit, you authorize us to debit the invoice amount from the specified account by providing a corresponding SEPA mandate.
You will receive advance notice (pre-notification) at least 5 days before the date of the direct debit. Please note that you are obligated to ensure that there are sufficient funds in the account on the announced date.

When paying by credit card. Your credit card account will be charged upon conclusion of the contract.

Our bank details:

CAMPING-PIONEERS
Sparkasse Schweinfurt-Haßberge
DE58 7935 0101 0009 3204 66
BYLADEM1KSW

If you have any questions, you can find our contact information in the legal notice.